FAQ
Some frequently asked questions...
How does it work?
Our main focus is to attend to the specific needs of providers within a particular community who depend on a designated practice management system. EBS works in harmony with your practice to verify benefits and oversee all accounts receivable. This enables both our team and yours to access real-time claim status and reports.
Are all of your billing services performed in the United States?
Echo Billing Solutions staff and operations are U.S.-based. We do not offshore any billing or processing, ensuring your patient data remains secure and HIPAA-compliant. In addition, we use trusted HIPAA-compliant services such as Paubox to protect sensitive information shared via email.
What services are included in your billing package?
Our comprehensive billing services include insurance verification, benefits checks, claims submission, denial management, patient billing, payment posting, credentialing, reporting & more.
Which EHR or practice management systems do you work with?
Echo Billing Solutions works exclusively with behavioral health practices using TherapyAppointment.com. By focusing on one practice management platform, we’re able to provide more efficient billing services, streamline workflows, and offer specialized support to our clients.
How do you handle denied or rejected claims?
Our team proactively manages and appeals denied or rejected claims, working to resolve issues and recover maximum reimbursement for your practice.
Will you bill out of network insurance companies?
EBS will submit claims to both in and out of network insurance companies alike. This also includes worker's compensation, auto accidents, EAPs and other third party payers.
Will EBS send patient statements?
Yes, EBS runs a monthly patient statement cycle and reviews all statement’s for accuracy before sending e-statement or paper statements via mail.
May patients call you regarding billing?
Absolutely, EBS is happy to assist patients with all their billing inquiries.
How do I get started?
Contact us for a free consultation. We’ll review your current billing processes, answer your questions, and outline a customized plan for your practice.
